WARRANTY POLICY

Hoang Phuc International is an exclusive distributor for well-known brands in Vietnam, include in Dr. Martens, Kappa, Ecko Unltd, United Colors of Benetton, Sisley, Replay, and Superga. Therefore, when buying at Hoang Phuc International, you always have full of warranty for products. Depending on the damaged situation, we have a directly solve such as free fixing, partial payment or change new products if that is false ones.

When using products, we encourage you should refer using instructions before and keep product in good condition. On the other hand, you can contact Customer Service to receive more recommendation.

1. Product catalogs apply to warranty:

- Shoes of brands are distributed by Hoang Phuc International.

2. Product catalogs aren't applied to warranty

- Pants and tights/Shorts

- Shirts/T-shirts/Polo

- Hats

- Belts

- Shoes care

- Socks

- Shoelaces

In case products are false, we apply return policy in 7 days from received day.

3. Conditions be applied to warranty

Products need to have warranty conditions:

- Products must be applied to catalog warranty.

- Products are bought at Hoang Phuc stores or website www.hoang-phuc.com

- Products are used in 6 months from the day make invoice for its.

- Products need to have invoice.

Conditions not be applied to warranty :

- Products aren’t bought at Hoang Phuc stores or website www.hoang-phuc.com

- Products are out of warranty term (upper 6 months from the day make invoice for its).

- Invoice is torn, blurred, erased, modified.

- Products aren’t applied to catalogs warranty.

4. Warranty process

To processing warranty for products, please check products state that meets warranty conditions or not before.

4.1. For products are bought at Hoang Phuc International stores.

Please take products to any Hoang Phuc store in Vietnam to receive our help.

4.2. For products are bought online at website www.hoang-phuc.com

- Please contact Customer Service by call in hot-line: 1900 6931 to instructions or send image and information of product to email: order@hoangphucinternational.com

- Please send products to company in Customer Service instructions. When we get that product, we will check its state and give you information back, warranty-fee in case of necessity in soon.

Notice :

- We only warrant glue/string in 6 months for shoes of brands are distributed by Hoang Phuc International when buying at stores and website www.hoang-phuc.com

- Invoice buying at website www.hoang-phuc.com be replaced warranty paper. Please save that invoice to warranty.

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